Privacy Policy

1. Introduction

Coverall Health Group, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, email, or SMS text messages.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us, including:

• Full name and contact information (email address, phone number, mailing address)
• Date of birth and Social Security number (for enrollment purposes only)
• Household information and income details
• Health insurance preferences and current coverage status
• Medical history and healthcare needs (as relevant to plan selection)
• Payment information for premium processing

Automatically Collected Information

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and clickstream data
• Cookies and similar tracking technologies

3. SMS Text Messaging Program (10DLC Compliance)

Consent to Receive SMS Messages

By checking the SMS consent box on our forms, you consent to receive SMS messages from Coverall Health Group for marketing or promotional purposes. Message frequency may vary. Message and data rates may also apply. You can opt out at any time by replying STOP. For assistance, reply HELP or contact us. For more information, please check this Privacy Policy.

Message Frequency and Fees

Message frequency may vary. Standard message and data rates may apply according to your mobile carrier's plan. We will never charge you for messages, but your carrier may.

How to Opt-Out

You can opt out of SMS messages at any time by replying STOP to any text message you receive from us. After you opt out, you will receive one final confirmation message. You may also contact us directly at (646) 488-9007 to request removal.

How to Get Help

If you need assistance with our SMS program, reply HELP to any message or contact us at (646) 488-9007.

Supported Carriers

Our SMS program is supported by all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile, and others. Message delivery is not guaranteed on all carriers or in all geographic areas.

4. How We Use Your Information

We use the information we collect to:

• Provide health insurance enrollment assistance and advisory services
• Complete applications and communicate with insurance carriers on your behalf
• Send appointment reminders, enrollment updates, and service notifications
• Respond to your questions and provide customer support
• Improve our website and services
• Comply with legal and regulatory requirements

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Insurance Carriers: To complete enrollment applications and provide quotes
• Healthcare.gov: To submit Marketplace applications and verify eligibility
• Service Providers: Third-party vendors who assist with website hosting, email delivery, or SMS messaging
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and restricted access to sensitive data
• Regular security audits and updates
• Employee training on data privacy and security

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect website functionality.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications via email or SMS

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Coverall Health Group, LLC

261 N University Drive, Suite 710
Plantation, FL 33324
Phone: (646) 488-9007
Hours: Monday-Friday, 9 AM - 7 PM EST